Juicy Energy

Terms and Conditions- Juicy Buy

Website: www.juicy.energy

Contact: hello@juicy.energy

Company: Juicy Energy Group Ltd (Company No. 16710272)

Registered Address: 66 Herbert Gardens, London, NW10 3BU

Effective Date: The date you sign the Order Proposal Form.

You: The person named on the Order Proposal Form (the customer).

Us / We / Juicy: Juicy Energy Group Ltd (the supplier).

Section 1: The Deal

You get a battery at a big discount. In exchange, we manage it for at least 48 months. We provide free optimisation, monitoring, and maintenance for as long as we have access.

1.1 When you buy a Juicy battery at the discounted price, you are entering into two linked agreements:

(a) A purchase: we sell and install a home battery energy storage system at your property. You own it outright once installed and paid for.

(b) A grid services agreement: you grant Juicy exclusive operational control of the battery for a minimum of 48 months. We use this control to optimise your energy usage and to provide services to the electricity grid.

1.2 Why is the battery cheaper? Your Order Proposal Form shows two prices: the Standard Price and the Discounted Price. The difference is the Grid Services Discount. We offer this discount because managing your battery allows us to support the electricity grid and keep your energy costs low.

1.3 What you get in return. For as long as we have operational control of your battery, we provide the following at no extra cost:

(a) remote optimisation of your battery (charging and discharging schedules);

(b) tariff alignment where practicable;

(c) monitoring and diagnostics;

(d) firmware updates and settings management;

(e) warranty support and coordination; and

(f) servicing and maintenance as required by manufacturer guidelines (except where needed due to misuse or unauthorised modification).

1.4 Your statutory rights as a consumer are not affected by these terms. Nothing in this contract takes away rights you have under the Consumer Rights Act 2015.

1.5 If there is a conflict between these terms and the Order Proposal Form, the Order Proposal Form takes priority for commercial terms (price, scope, and timings).

Section 2: Key Definitions

These are the specific terms we use throughout this contract. If a word is capitalised, it has the meaning given here.

Term

Section 3: Buying Your Battery

This section covers who can buy, how to order, the survey, and installation.

3.1 Who can buy

You can place an order if:

(a) you are at least 18 and live in Great Britain;

(b) you own the property or have the owner’s written consent for installation;

(c) the property passes our technical and safety survey;

(d) the battery is for domestic use only; and

(e) you agree to the grid services terms in Section 5 for at least the Grid Services Period.

3.2 How to order

You place an order by accepting these terms, signing the Order Proposal Form, and paying the Deposit. We will confirm whether we accept your order within 5 working days. No contract is formed until we confirm acceptance. If we cannot accept your order, we will refund the Deposit within 10 working days.

3.3 Survey and installation scope

We will survey your property (remotely or in person) to confirm it is suitable and whether the installation is a Standard Installation. If we identify Non-standard Works, we will quote the additional cost for your approval before proceeding. If Non-standard Works are needed and you do not agree to them, we may cancel the order and refund payments for undelivered work.

3.4 Installation

We will agree an estimated installation date with you. Dates may change due to factors outside our control, including DNO approvals, stock shortages, or engineer availability.

You must provide safe access, working space, and have an authorised adult present during installation.

If you reschedule with less than 72 hours’ notice, or if a visit is aborted because we cannot access the property, we may charge a £95 fee. This fee will be waived once per contract if you can show a genuine emergency.

We will install the Battery System with reasonable skill and care, in line with BS 7671 (18th Edition), IET guidance, and manufacturer requirements. After installation and full payment, we will provide commissioning documentation, installation certificates, and warranty information.

We will make good to a safe standard. Cosmetic redecoration and specialist finishes are not included.

3.5 Your responsibilities

You must provide accurate information for safe design and installation. You must obtain any required planning or building consents (we can help with G99 applications, but DNO approval times are outside our control). You must tell your home insurer that a battery has been installed.

You may stay with your chosen energy supplier and tariff. Some tariffs or third-party controls may limit our ability to optimise the battery (see Section 8).

Section 4: Price, Payment, and the Grid Services Discount

You pay the Discounted Price. If you end the arrangement early, you pay back part of the discount.

4.1 Your Order Proposal Form shows:

(a) the Standard Price (the full, unsubsidised cost of the Battery System and Standard Installation);

(b) the Discounted Price (what you actually pay); and

(c) the Grid Services Discount (the difference between the two).

4.2 All prices include VAT. Any Non-standard Works are quoted and charged separately.

4.3 The Deposit is payable when you place your order by online card payment (Visa, Mastercard, or American Express) through our payment provider.

4.4 The Completion Payment is the balance of the Total Price and is due 7 days before the installation date (unless your Order Proposal Form says otherwise). The Completion Payment is payable by bank transfer to the account details we provide, or by any other method we agree in writing. We may postpone installation if payment has not cleared.

4.5 If you pay late, we may charge interest at 4% above the Bank of England base rate, calculated daily. We may delay installation while any undisputed amount is overdue.

4.6 The Grid Services Discount and clawback

The Grid Services Discount reflects the value we expect to earn from operating your battery for grid services over the Grid Services Period. If you end the grid services arrangement early (see Section 7), you must repay part of the discount.

How the clawback is calculated. The amount you owe depends on when you end the arrangement:

The clawback reflects the discount we gave you upfront. We will invoice the clawback amount on termination and it is payable within 30 days.

No clawback applies if you end the arrangement because we are in material breach and we fail to fix the problem within a reasonable period after you notify us.

Section 5: Ownership and Risk

You own the battery. Risk passes to you when we commission it.

5.1 Risk passes to you on Commissioning.

5.2 You own the Battery System once it is installed and we have received the full Discounted Price.

5.3 If equipment is delivered before installation, you must store it safely and take reasonable steps to prevent loss or damage.

Section 6: How We Manage Your Battery

This is the core of the deal. We manage your battery to optimise your energy use and support the electricity grid. Here is exactly how that works, what limits we follow, and how you are protected.

6.1 Exclusive operational control

You own the battery. During the Grid Services Period (and any continuation after it), you grant Juicy exclusive operational control for the purpose of delivering the services described in clause 1.3 and participating in grid services.

This means we control charging, discharging, export settings, reserve levels, and firmware configuration, subject to safety and manufacturer limits.

Your home reserve. We will always maintain a minimum reserve in your battery to ensure you have stored energy available for your own use.

6.2 What you must not do

You must not override, reset, disconnect, relocate, modify, or let anyone else modify the Battery System or any Juicy-installed hardware during the Grid Services Period without our written consent, except where required for safety or in a genuine domestic emergency.

If you disable or materially restrict our control or monitoring, we will notify you and give you at least 14 days to fix the issue. If not fixed, we may suspend the free services and, if the issue continues, treat it as an early termination of the grid services arrangement (and the clawback in clause 4.6 will apply).

6.3 How grid services work

We may use your battery to provide flexibility and balancing services to the electricity grid. We always follow this priority order:

(1) safety, legal compliance, and protecting the manufacturer warranty;

(2) delivering your optimisation and Minimum Daily Capacity;

(3) grid services, using remaining available capacity.

We will operate within manufacturer-specified cycle limits to protect battery life. We retain all income from grid services.

6.4 We will not operate the battery in a way that intentionally increases your electricity bill. If our management of the battery causes a demonstrable increase in your net electricity cost in a billing month (directly and solely caused by our dispatch), we will credit your account for the full evidenced amount. This protection does not cover changes in tariff rates, standing charges, taxes, your household consumption, smart meter data errors, or force majeure events.

6.5 All batteries degrade over time with use. We will operate within the manufacturer’s recommended cycle limits and warranty conditions to protect battery life. Your manufacturer warranty covers degradation beyond the warranted levels.

6.6 Minimum Daily Capacity

We commit to delivering the Minimum Daily Capacity: 80% of the Battery System’s usable capacity, shifted from your off-peak period into your peak period each day.

This commitment does not apply on days where performance is materially affected by:

(a) your household electricity consumption patterns;

(b) changes to your tariff or tariff structure;

(c) grid services dispatch or market instruction;

(d) loss of internet connectivity for more than 7 consecutive days; or

(e) a Force Majeure Event.

If in any calendar month the battery misses the Minimum Daily Capacity on more than three days (excluding the above), you may request a service credit. The service credit will be applied as a credit to your account or, if there is no ongoing billing relationship, paid to you directly. The credit equals the cost of the shortfall energy at your prevailing import tariff rate. You must request this within 60 days of the end of that month. This credit is your remedy for this specific shortfall and does not limit your statutory rights.

Section 7: Ending the Grid Services Arrangement

After 48 months, you can end the arrangement on 30 days’ notice. If you end it early, the clawback applies. Here’s what happens when the arrangement ends.

7.1 During the Grid Services Period (first 48 months)

7.1.1 If you want to end the grid services arrangement during the Grid Services Period (and it is not because we are in material breach), the clawback in clause 4.6 applies.

7.1.2 If you end the arrangement because we are in material breach and we fail to fix the problem within a reasonable period after you notify us, no clawback applies.

7.2 After the Grid Services Period

7.2.1 After the Grid Services Period, the arrangement continues on a rolling monthly basis. Either party may end it on 30 days’ written notice. No clawback applies after the Grid Services Period has expired.

7.2.2 We will remind you at least 28 days before the Grid Services Period ends that the arrangement will continue monthly unless you give notice.

7.3 What happens when the grid services arrangement ends

7.3.1 When the arrangement ends (whether during or after the Grid Services Period):

(a) we stop optimisation, remote control, monitoring, and grid services;

(b) we stop providing free maintenance;

(c) your manufacturer warranties stay in place;

(d) we may deactivate or remove Juicy-installed control or communications hardware on reasonable notice; and

(e) the battery will continue to work in its standard local operating mode.

7.3.2 After the arrangement ends, the Battery System will operate in its default manufacturer mode. You will be able to control basic settings (such as charge/discharge schedules and reserve levels) through the manufacturer’s own app or interface. We will provide setup guidance for self-management before the arrangement ends. You are free to engage any third-party provider to manage the battery afterwards.

7.4 Our right to terminate

7.4.1 We may terminate the grid services arrangement if you are in material breach (including interfering with our control under clause 6.2) and you fail to remedy the breach within 14 days of our notice. If we terminate for your breach during the Grid Services Period, the clawback applies.

7.4.2 We may also terminate if a Force Majeure Event continues for more than 90 days, in which case no clawback applies.

Section 8: Adding Other Energy Equipment

Let us know before you install solar panels, an EV charger, or other energy equipment. You must not install anything that takes direct control of the battery without our consent.

If you plan to install solar panels, an EV charger, a second battery, or any other energy equipment at the property during the Grid Services Period, please tell us before installation.

8.2 We will assess whether the new equipment is compatible with our optimisation and may need to adjust settings. We will not unreasonably refuse to accommodate new equipment.

8.3 You must not install or enable any third-party system that takes direct control of the Battery System during the Grid Services Period without our prior written consent. If you do so without consent, this will be treated as a breach of clause 6.2 (exclusive operational control) and we may suspend the free services and, if not remedied within 14 days of notice, terminate the grid services arrangement and apply the clawback.

Section 9: Connectivity, Data, and Privacy

You need to keep internet connected. We collect data to run the service. Here’s what we collect and why.

9.1 You must maintain an active internet connection at the property during the Grid Services Period. Short outages are fine. If connectivity is lost for more than 7 consecutive days (other than force majeure), we may suspend performance commitments for that period.

9.2 You must maintain or enable access to smart meter or equivalent energy data where we reasonably need it. If your supplier blocks access or data is persistently unavailable, we may limit features that rely on it.

9.3 To provide the services, we collect and process the following data:

(a) battery performance data (charge levels, cycle counts, temperature, firmware status);

(b) energy usage data (import, export, consumption patterns from smart meter data);

(c) grid services data (dispatch events, response times, revenue allocation);

(d) account and billing data (name, address, email, payment details); and

(e) technical data (internet connectivity status, system diagnostics).

9.4 We process this data to deliver the services, optimise your battery, participate in grid services, provide support, and comply with legal obligations. Our legal bases are performance of this contract and our legitimate interests in operating the grid services business.

9.5 We may share aggregated, anonymised performance data with grid services partners. We will not share your personal data with third parties except as necessary to deliver the services, comply with law, or as described in our Privacy Notice.

9.6 We retain your data for the duration of the contract and for 6 years afterwards (for legal and regulatory compliance). You can request access to, correction of, or deletion of your personal data by contacting us.

9.7 Full details are in our Privacy Notice: juicy.energy/legal/privacy.

Section 10: Warranties, Maintenance, and Faults

We warranty our installation work for 24 months. The manufacturer provides a separate battery warranty. We handle maintenance for free while the grid services arrangement is active.

10.1 We provide a 24-month workmanship warranty covering installation defects. This is in addition to your statutory rights under the Consumer Rights Act 2015, including your rights to goods that are of satisfactory quality, fit for purpose, and as described.

10.2 The manufacturer provides a separate warranty on the Battery System. We will help you with valid claims while the grid services arrangement is active.

10.3 Warranties do not cover faults caused by misuse, unauthorised modification, third-party works, pests, or external electrical faults.

10.4 Please inspect the visible installation promptly and let us know about any visible issues within 14 days of Commissioning. This does not affect your statutory rights.

10.5 While the grid services arrangement is active, if the battery develops a fault not caused by your breach or misuse, we will repair or replace within a reasonable period. If a fault is caused by misuse or unauthorised alteration, we may charge reasonable costs for diagnosis and repair.

10.6 We will give you at least 14 days’ notice of scheduled maintenance visits. If you cancel with less than 48 hours’ notice or miss an appointment, we may charge a £95 rescheduling fee.

Section 11: Moving Home

If you move during the Grid Services Period, you have three options.

11.1 If you sell or leave the property during the Grid Services Period, tell us as soon as you can.

11.2 You may:

(a) transfer the grid services arrangement to the new owner or occupier, if they accept these terms (no clawback applies);

(b) relocate the battery to another property you own (subject to feasibility and you paying reasonable relocation costs, no clawback applies); or

(c) end the grid services arrangement, in which case the clawback in clause 4.6 applies.

11.3 We do not have to approve a transfer or relocation if the new property does not meet our technical or safety requirements.

Section 12: Your Right to Cancel

Because you are buying online, you have a 14-day right to cancel without giving a reason.

12.1 You have a right to cancel this contract within 14 days without giving any reason.

12.2 For the Battery System (goods), the cancellation period expires 14 days after the day you (or someone you nominate, other than the carrier) physically receive the Battery System or its last component.

12.3 For the grid services arrangement, the cancellation period expires 14 days after the day the contract is entered into.

12.4 To cancel, you must inform us by a clear statement (for example, by email to hello@juicy.energy or by using the Model Cancellation Form at Schedule B).

12.5 Requesting early performance. You may request that we begin providing services (including installation) during the cooling-off period. To do so, you must confirm this request by ticking the relevant box on the Order Proposal Form or in the signing flow.

12.6 A request for early performance does not guarantee that installation will take place within the cooling-off period. Installation remains subject to survey completion, DNO approvals, stock availability, and engineer scheduling. We will proceed as quickly as reasonably practicable.

12.7 If you request early performance and then cancel during the cooling-off period:

(a) you must pay for services already performed, calculated on a pro-rata basis of the total installation price;

(b) if installation has been completed, you acknowledge that you will lose your right to cancel the services element of the contract, because the services will have been fully performed; and

(c) the Grid Services Discount is unwound: you will owe the difference between the Discounted Price and the Standard Price (less any value already delivered).

12.8 If you have not requested early performance, or if installation has not yet begun, you may cancel within the cooling-off period and we will refund the Deposit and any other payments within 14 days.

12.9 This section does not limit your rights under the Consumer Rights Act 2015.

Section 13: Legal Terms

This section covers liability, force majeure, IP, battery end-of-life, complaints, and governing law.

13.1 Our liability to you

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude or limit our liability where it would be unlawful to do so, including for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) liability under the Consumer Protection Act 1987 (product liability); and

(d) any other liability that cannot be excluded by law.

We are not liable for indirect or consequential loss, or for savings you expected but did not achieve.

Subject to the above, our total liability to you is limited to £100,000 per incident and £250,000 in total in any 12-month period.

You are responsible for maintaining home insurance that covers the Battery System as a fixed installation.

13.2 Force majeure

Neither of us is liable for delay or failure caused by events outside our reasonable control (such as extreme weather, grid failure, government action, pandemic, or supply chain disruption). If a force majeure event continues for more than 30 days, either of us may end the grid services arrangement on 14 days’ written notice. No clawback applies in this case.

13.3 Intellectual property

All intellectual property in our website, software, and services belongs to Juicy or our licensors. While the grid services arrangement is active, we give you a personal, non-transferable licence to use the Juicy app for managing your battery at home. You must not misuse, reverse-engineer, or interfere with our systems.

13.4 Battery degradation and end of life

All lithium batteries degrade over time. The rate of degradation depends on usage patterns, temperature, and charge cycles. Your manufacturer warranty will specify the guaranteed capacity retention over time.

When the battery reaches end of life, you are responsible for its safe disposal or recycling in accordance with the Waste Electrical and Electronic Equipment (WEEE) Regulations. We will provide guidance on disposal options and recycling services available at that time.

13.5 Complaints

If you have a complaint, email complaints@juicy.energy. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks.

If we cannot resolve your complaint within 8 weeks, or if you are dissatisfied with our response, you may refer the matter to alternative dispute resolution. We are not currently a member of a certified ADR scheme but are willing to consider ADR on a case-by-case basis. You can find a certified ADR provider through the Chartered Trading Standards Institute at www.tradingstandards.uk/consumer-help/adr-approved-bodies. You are not required to use ADR before taking your complaint to court.

13.6 General

These terms are governed by English law. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

We may send notices by email to the address you provide. You may send notices to hello@juicy.energy.

You may not transfer this agreement without our written consent. We may assign or subcontract our obligations where it does not materially reduce your rights.

No person other than you and Juicy has rights to enforce these terms.

We may use subcontractors to deliver the services. We remain responsible for their performance.

These terms, the Order Proposal Form, Schedule A, and any attachments expressly incorporated by reference form the entire agreement between you and Juicy.

Schedule A: Standard Installation

A Standard Installation includes:

• Installation on a suitable permanent structure at ground level.

• Up to 10 metres of cable, neatly clipped to walls between your meter/distribution board and the Battery System.

• Cable routing through one wall up to 500mm thick where required, with making good to a safe standard (no redecoration).

• Consumer unit: at least one spare way, or only minor works needed to add one.

Anything outside the above may be treated as Non-standard Works and quoted separately.

Schedule B: Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: Juicy Energy Group Ltd, 66 Herbert Gardens, London, NW10 3BU

Email: hello@juicy.energy

I hereby give notice that I cancel my contract for the supply of the following:

[ ] Battery System purchase

[ ] Grid services arrangement

[ ] Both

Ordered on: ____________________

Received on (if applicable): ____________________

Name: ____________________

Address: ____________________

Signature (if sent on paper): ____________________

Date: ____________________

Schedule C: Pre-Contract Information

This information must be provided to you before you place your order, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.